We work inside retail businesses to find what's costing you money — buying, operations, systems, training — and we fix it. Not a report. Not recommendations. Results you can measure.
Your margins are shrinking and no one can tell you exactly where the money is leaking.
Stores are underperforming but the reports don't explain why — because the problem sits across buying, ops, and systems, not in one neat column.
You're growing — new stores, new markets, new channels — but the operational foundations weren't built for where you're heading.
You've hired consultants before. You got a strategy deck. Nothing changed.
I've spent 25 years inside retail businesses — not advising from the outside, but running the operations. Buying. Store networks of 50+ locations. IT systems. Marketing. I've sat in every seat and I know how each function connects to the others.
Most recently, I was General Manager of a major international retailer's Australian operation — responsible for every function from product selection to seeing it reach the customers hands.
What I kept seeing — from the inside — was that most operational problems don't sit in one department. Margin pressure isn't just a buying problem. Store underperformance isn't just a people problem. They're connected, and you need someone who sees the full picture to untangle them.
That's what I do now. I work inside your business, find the real issue, and fix it — whether that's rebuilding your buying strategy, overhauling store operations, deploying the right systems, or training your team to run it without me.
You're not hiring a consultant. You're bringing in an operator — someone who's run every function in a retail business and knows how to fix things, not just identify them.
Every engagement starts with understanding your business. From there, I scope the work, agree on what success looks like, and deliver the outcome. Defined scope, clear pricing, full ownership of the result.
I spend a day inside your business — your stores, your numbers, your team — and I tell you exactly what's costing you money and how to stop it. You get a prioritised action plan built from what I actually see, not what a spreadsheet suggests.
Best for: Retailers who know something's off but can't pinpoint whether it's buying, ops, systems, or all three.
Specific problems, specific solutions, specific timelines. Range and buying strategy. Store operations overhaul. Market entry planning. Systems review. I scope it, I deliver it, I stand behind the result.
Best for: Businesses with a defined problem or opportunity that needs someone who's done it before.
Ongoing, embedded support — from two half-days a month through to one day a week. I work inside your business as a senior operational partner, driving execution across buying, stores, systems, and team capability.
Best for: Retailers who need GM-level thinking on tap without the full-time salary.
Fractional or interim General Manager and Head of Retail roles, typically two to three days per week. I step into your leadership team, own the outcomes, and drive the business forward.
Best for: Businesses in transition, turnaround, or rapid growth that need experienced leadership now — not in three months.
Most retail businesses are sitting on AI tools they don't use, or ignoring AI entirely because no one's explained what it actually means for their operation. I audit your business, identify where AI creates real value — buying, inventory, customer service, reporting, marketing — then build the implementation plan and train your team to use it.
Best for: SME retailers who know AI is coming but don't know where to start, and want someone who understands retail — not just technology.
Your systems and strategy are only as good as the team running them. I build and deploy customised training programs covering operational procedures, compliance (Fair Work, WorkSafe, product safety), and new tools — including AI. Delivered through a purpose-built platform your team can access ongoing, not a one-day workshop they forget by Friday.
Best for: Retailers who know their team is the bottleneck, and want training that sticks after the session ends.
Every engagement includes building the operational infrastructure that makes strategy stick after I leave. Power BI dashboards, KPI frameworks, inventory management tools, compliance systems, and AI tool integration — deployed directly into your business, not filed away in a slide deck. This is how operational change actually holds.
When your customers search, they're increasingly asking AI — ChatGPT, Google's AI Overview, Perplexity — not typing keywords into a search bar. Most retail brands don't appear in those answers. I audit how your business shows up in AI-generated search results and build a plan to change it. This is the marketing channel most of your competitors haven't thought about yet.
Best for: Retailers investing in digital marketing who want to get ahead of the next shift before it becomes the standard.
We work with retailers at every stage — from independents building their first proper systems through to international brands navigating the Australian market.
You know something's not working but you can't pinpoint whether it's a buying problem, an ops problem, or a systems problem — because they're all connected. We've run all of it, so we can tell you where the real issue is and fix it.
New market, different rules, and a gap between your headquarters' expectations and Australian retail reality. We bridge that gap — compliance, operations, supply chain, and everything in between.
Digital, omnichannel, new format rollouts, or full operational overhaul — We've led all of these. When you need someone who's done it before and can drive execution, not just draw the roadmap.
Growth, transition, or vacancy — when you need a General Manager or Head of Retail who can step in and deliver from day one.
A 30-minute call to understand your business, your challenges, and what you're trying to achieve. No pitch, no pressure — just a straight conversation about what's going on.
Based on what we learn, We'll tell you where we think the issue sits and recommend the right engagement — whether that's a one-day diagnostic, a targeted project, or ongoing embedded support.
Clear scope, clear pricing, clear timeline. We agree on what success looks like before any work begins. Your problems become my problems until they're solved.
We don't hand over a report and walk away. You get the fix, the systems to maintain it, and a team that knows how to run it. The work sticks.
Whether you have a specific problem or you're just exploring what outside support could look like — We are happy to have the conversation. Most engagements start with a 30-minute call.