Capabilities / Business Efficiency / System Implementation
Put the system in and change the process with it.
We implement the system alongside the process it is meant to serve, with configuration, migration, documentation and training sequenced so the business is working the new way from go-live.
What this is
A system delivers when the way of working changes with it.
An implementation can finish on time, on budget and configured correctly, and still leave the business running its previous process alongside the new platform. What determines adoption is whether the process was rebuilt and taught before go-live rather than after it.
This service treats the process as part of the implementation. We configure the system against how the business needs to work, document that way of working, train the people who will use it, and stay through the period where the two have to hold together.
We work alongside your vendor rather than replacing them. Their expertise is the platform, and ours is making it fit the way your business actually needs to operate.
Selecting and implementing
A system has been chosen and you need it put in so that the business changes with it.
An implementation underway
The build is progressing and the process, documentation and training work has not started.
Adoption to recover
The platform is live and the business is running its previous process alongside it.
What the work covers
Six things that decide whether an implementation changes anything.
The work covers configuration, data, process, people and the period after go-live where the result is actually determined.
Requirements
What the business needs the system to do, expressed as process rather than as a feature list, and agreed before configuration starts.
Configuration
The system set up against that requirement, with the vendor, so the platform reflects how the business intends to work.
Data migration
What moves, what is corrected first, and what is deliberately left behind, with the result tested before it is relied on.
Process rebuild
The way of working documented against the new system, so the process and the platform are taught as one thing.
Training
Role by role, on the process rather than the screens, delivered close enough to go-live that it is still current.
Go-live support
Presence through the first cycles, when questions surface and the previous way of working is still available to fall back on.
How an engagement runs
Three stages, and you can stop after any of them.
Each stage is scoped and delivered on its own terms, so the decision to continue is made with the previous stage in hand rather than ahead of it.
Readiness review
- Current process documented as it actually runs
- Requirements defined in process terms
- Data assessed for what needs correcting before migration
- Implementation plan built with the vendor's timeline
- Written findings with risks and dependencies identified
Delivered as a standalone review that stands on its own and is yours to act on however you choose.
Implementation
- Configuration worked through with your vendor
- Data prepared, migrated and tested
- New process documented and agreed
- Training delivered by role ahead of go-live
- Go-live supported through the first trading cycles
Scoped after the review, so the commitment is defined in full before any work begins.
Adoption
- Usage reviewed against how the process was designed
- Gaps addressed with additional training or configuration
- Documentation updated as the process settles
- Measures agreed to show the system is delivering
- Handover once the business is running it independently
For businesses that want the change embedded rather than the platform switched on.
Who this is for
Built for businesses that have to keep trading through the change.
This service suits businesses putting in a system that touches daily operations, where the implementation has to happen without interrupting trade and where adoption matters more than the go-live date.
What we bring is the operating side of an implementation. Your vendor knows the platform, and we bring the experience to guide the build so it serves your business rather than a standard configuration, at a pace a team can absorb while still running a week's trade.
- A system is chosen and you want the process rebuilt with it
- An implementation is underway and the process work has not started
- Data needs correcting before it is worth migrating
- Your team has to keep trading while the change goes in
- A previous implementation did not change how the business works
Start here
Tell us what is going in and when.
A scoping conversation establishes where the implementation sits, what process work is outstanding, and whether a readiness review or full implementation support is the right place to start.