Every retail business has untapped opportunity. The Health Check finds it.
A structured deep-dive across eight operational areas of your retail business. We identify where the opportunities are, surface the root causes of anything holding you back, and give you a clear, prioritised plan to act on both.
From $3,500 · On-site assessment · Written report and action plan included
A complete view of how your business operates
The Health Check covers eight operational domains. You can choose priority areas or commission a full assessment — either way, nothing is looked at in isolation. How each area performs affects all the others.
Systems Use
How well your POS, inventory, and operational systems are being used — and where capability is being left on the table.
Training & Team Capability
The current state of team knowledge, onboarding, and ongoing development — and how it connects to performance on the floor.
Merchandise Health
Range performance, stock depth, sell-through rates, and the buying decisions driving your inventory position right now.
Compliance
Workplace health and safety, employment obligations, and retail-specific regulatory requirements — where you stand and what needs attention.
Financial & Cost Controls
Margin, shrinkage, cost of doing business, and the financial levers that are either working for you or quietly working against you.
Operational Standards
How consistently your store operates day to day — visual merchandising, customer experience, processes, and non-negotiables.
Documentation
The policies, procedures, and operational guides your business runs on — whether they exist, whether they're current, and whether the team actually uses them.
Reporting & KPIs
What you're measuring, how often, and whether it's giving you the visibility you need to make good decisions quickly.
Not just observations — a clear plan to act on
Every Health Check engagement ends with the same thing: a business owner who knows exactly what their operation looks like, what the opportunities are, and what to do first.
Scored Findings Report
A written assessment of every area reviewed — scored against a structured framework, with findings explained in plain language. Yours to keep and share with your team.
Prioritised Action Plan
Recommendations ranked by impact and effort — quick wins you can action this week, and strategic improvements to plan for. No generic advice; everything is specific to your business.
Debrief Presentation
A structured walkthrough of the findings with you and your leadership team. We talk through the results, answer questions, and make sure you leave with clarity, not just a document.
Four steps from booking to action plan
The Health Check is designed to be straightforward for your business. We handle the structure — you provide access and honest conversation.
Discovery Call
A 30-minute conversation to confirm scope, agree on the areas to assess, and sort out logistics before any commitment is made.
30 minutesOn-Site Assessment
We spend a full day in your business — observing operations, reviewing financials and systems, and talking to your team. You get an honest, experienced set of eyes across the whole operation.
1–2 days on-siteAnalysis & Report
Findings are scored, synthesised, and written up. Every recommendation is prioritised by impact and effort so you know exactly where to focus first.
2–3 daysDebrief & Handover
We walk you through the full findings, answer every question, and make sure you and your team leave the session ready to act — not just informed.
Half dayChoose the scope that's right for your business
Every engagement is priced at $800 per assessment area. Choose the areas most relevant to you, or commission the full eight for a complete operational picture. All prices ex-GST.
Priority Assessment
4–5 areas of your choice
- 4–5 priority areas assessed
- 1 day on-site
- 1 day analysis
- Written findings report
- Prioritised action plan
- Debrief presentation
Standard Assessment
5–6 areas of your choice
- 5–6 areas assessed
- 1–1.5 days on-site
- 1.5 days analysis
- Written findings report
- Prioritised action plan
- Debrief presentation
Full Health Check
All 8 assessment areas
- All 8 areas assessed
- 2 days on-site
- 2 days analysis
- Written findings report
- Prioritised action plan
- Debrief presentation
Multi-site retailers: If you operate more than one location under the same ownership, we can scope a consolidated assessment across sites. Pricing is quoted on application — get in touch to discuss what makes sense for your portfolio.
Find out what your business is capable of.
Start with a 30-minute discovery call. We'll confirm which areas to assess, talk through what the process looks like, and make sure the Health Check is the right fit before anything is committed.